A couple of years ago, a co-founder of an EPFL start-up came to me for help. Their html5 video player had just gotten fantastic reviews on gizmodo, and they wanted to make sure the English on their website was good. I suggested a few corrections, he asked me how much they owed me, and I said it was on the house. I thought their product was great, their enthusiasm was palpable, and I knew they probably didn’t have much money. He was very appreciative.
A few weeks ago, I translated an EPFL press release about another start-up. I visited the company’s website to check some details, and noticed that it had some serious problems. I wrote the two young co-founders an e-mail, telling them that I would be willing to help them polish the English on their website. I didn’t mention money explicitly, but I hinted that I was prepared to spend a couple of hours working for free, like I had with Jilion.
No response. Not even a No, thank you.